We strongly do not recommend revealing your phone numbers before you get to know a person very well. A phone number can be used to find out your full name and address. It is also forbidden to put your phone number in a profile.
There is no need to tell your e-mail address because you can always write messages on our site. Your e-mail address might be sold and/or used to send you spam letters. It is also forbidden to put your e-mail address in a profile.
Meeting People Offline:
Get to know a person well before meeting him/her offline. Make sure your relatives and friends know where you are going and keep in touch with them throughout your date. Meet in public places and never meet when it's dark outside.
If you are under 18 it is highly recommended to consult your parents before revealing any personal information and/or going on a date. It is also a good idea to bring your friend(s) along if you are meeting someone from our site.
If you believe someone is a spammer you can report this person by sending us a message or by going to that person's profile and clicking on "Report This Profile" button.
I cannot login: I put in my username and password, clicked on "Login" button but a window popups saying that you need to login first.
I forgot my password and/or username.
There is a "Forgot Password?" button on the main page below the login box. Click on it and enter your e-mail address. Your login information will be sent to you by e-mail. Please note that sometimes it takes a few hours for mail to be delivered and also check your Junk folder.
How do I change my date of birth?
Your birthday is not something that would change. However, if you made a mistake during registration, you have two weeks to fix it. Go to 'Edit Profile' page and change your date of birth there. Same answer applies when it comes to changing ethnicity, location, sexual preference and e-mail address.
How do I change my ethnicity?
How do I change my location (country, state, city)?
If you made a mistake during registration, you have two weeks to fix it. Go to 'Edit Profile' page and change your location there (country and/or postal code). Same answer applies when it comes to changing date of birth, ethnicity, sexual preference and e-mail address.
How do I change my sexual preference?
If you made a mistake during registration, you have two weeks to fix it. Go to 'Edit Profile' page and change your sexual preferences there. Same answer applies when it comes to changing date of birth, location, ethnicity and e-mail address.
How do I change my e-mail address?
If you made a mistake during registration, you have two weeks to fix it. Go to 'Edit Profile' page and change your e-mail address there. Same answer applies when it comes to changing date of birth, location, sexual preference and ethnicity.
How do I change my gender?
We keep profiles of different genders in different databases so at this time there's no way to change it yourself. Hopefully, you did not make this mistake during registration, but if you did, use Contact Page to send us a request to change your gender.
How do I change/add photos?
Go to 'Manage Photos' page where you can add new photos or delete the ones you don't like and also set one photo to be the default photo that is displayed in the search. Please remember that photos of animals, cartoons and, of course, nudity are not permitted on our site and will be instantly deleted.
I can't upload my picture. What should I do?
Our site supports many kinds of photos. However, if you still cannot upload your photo, you can e-mail it to email@example.com and we will upload it for you. Don't forget to include your username and password so we will know whose profile it belongs to.
Why my photo was deleted?
If your photo was deleted it is because it violated one of our rules in Terms of Service. Remember, nudity and photos that are not you are forbidden on our site and will be instantly deleted. If you repeatedly violate our Terms of Service your profile will be deleted.
How can I delete my profile?
I received an e-mail saying I had a message, but when I logged on there is no message there. Is this normal?
We do not send fake e-mails for you to come back on our site. The reason why this message is not in your inbox is because it was flagged as spam and was deleted. We apologize for this inconvenience but we're doing it to protect you from scam and spam so that you can focus on finding a real date.
When I do a search it says "No matches found". Why can't I find anyone?
Try a broader search (for example search for profiles that don't have photos). If you still cannot find any matches, check your hide/blocking settings. They might prevent you from finding anyone. If there's still a problem, Contact Us.
How can I earn more credits?
You earn creditss by being active on our site and referring people to LiveDateLove.com but make sure they enter your username during registration as the person who referred them.
Why do I need credits? How can I use them?
You can use credits to purchase gifts. A gift is a nice way to show that you are interested and a sure way to draw someone's attention. Also in the future people with the most points and gifts will be featured on our Hall of Fame page.
Why do you have block/hide settings on this site?
We are the only dating site in the world (free or not) that actually cares about its members. We value your time and don't want you to waste it looking at profiles of people that don't interest you and/or you are not of interest to them. It's true that with blocking settings you will get less matches but the profiles you will see are more likely to be your match. In addition, block/hide settings help you avoid spam mail. For example, if you block people from another country and/or state you would not get spam from the person whose location you block.
Do I have to pay to use this site?
No, our site is absolutely 100% FREE! We will never charge you a penny and all services and features are completely free except if you purchase something from Romance Shop. Romance Shop is actually powered by Amazon so it's completely secure and you will be taken to Amazon site to complete your purchase.
What do you do with spammers?
Profiles of people who are reported to be spammers will be instantly deleted. Please use "Report this Profile" feature to report people who send you spam.
I have another question. How can I get an answer?
We will not write back if the answer to your question is provided on this page. For all other questions
write to firstname.lastname@example.org.